Best Text Messaging Service for Business in 2025

How Can Our Text Messaging Service for Business Help You?

White Glove Support

Enjoy the white glove treatment, including done-for-you setup (as desired) and ongoing support with reps who are there to help YOU.

"Set It and Forget It" Automation

Schedule messages ahead of time or automate a series of messages, to make the most efficient use of your business text messaging system.

Up Close and Personal Messaging

Send personalized messages that are actually relevant to your subscribers - by organizing your contact list into segmented groups. Plus, automatically include your customers’ names in your text blasts, and manage individual two-way conversations via an easy inbox.

Beautiful Branding

Beautify your text messages with images to pack the most punch in your marketing efforts. You can even include your logo in a convenient contact card that your customers can save to their phone so that they know who's texting them.

No Analysis Paralysis

Make informed decisions about your business text messaging efforts - by viewing reporting on your messages and contact list at any time. These reports include data on sent messages, delivery statuses, link clicks, subscriber trends, and information on opt-outs.

On-the-Go Access

Manage your account and send messages at your convenience via web platform or mobile app. For the most flexibility, create unlimited administrator profiles so that multiple people can access the account at different permission levels.

Comparison

EZ Texting

Textedly

Tatango

Avochato

AI SMS Chatbot

Mass iMessage

International Messaging

Carrier Fees Included with Plan

Mobile App

Text to Landlines

"This software has been a game changer." - Matt

“

"We are a healthcare facility with multiple locations. After a snowstorm, we had doctors come to work when we were closed. We needed a way to tell everyone the same thing at one time. This software has been a game changer. Now we use it for the shirt of the day on Fridays, a mass text for when servers are down, or even to say happy birthday to an employee. Great product!

– Matt H

IT Director

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"It's so easy to use. They help me right away when I have questions. I have a team of over 1,500 people, and through this system I am able to communicate and update my team through alerts. [It is] such a time saver, and my sales have risen!

– Andrea H.

Business Owner

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"The customer service of Mobile Text Alerts is excellent. The customer support rep was extremely quick in his responses to our organization and was able to facilitate our entire group text solution in a matter of hours. He responded to emails within minutes and was on top of the job and made it easy for us to renew our account. I would definitely recommend them to others.

– Sid R.

Marketing Director

“

"I LOVE Mobile Text Alerts. It’s easy to use and it’s extremely helpful for our staff. I think this was one of the BEST investments we have made.

– Andrea S.

HR Director

“

– Matt H

IT Director

“

– Sid R.

Marketing Director

Who Uses Text Messaging Service for Businesses in 2025

Churches and Non-Profits

Example: "Don't forget about the annual Christmas Concert this Sunday at 6pm! It's free! See you there."

Coaches

Example: "The webinar on 'How to Take Your Business to the Next Level in 5 Steps' starts in 10 minutes! Here's the Zoom link: [link]"

Construction

Example: "Safety alert! Please desist from all work until further notice. Lightning spotted near the area."

Ecommerce and Retail

Example: "This month only! Get 30% off all new inventory items. Use code [promo code] at checkout. Shop here: [link]"

Financial Institutions

Example: “The Lincolnshire branch will be closed tomorrow due to expected inclement weather. Please work from home if possible."

Gyms and Fitness

Example: “Zumba class resumes tomorrow at 8:00am! See you soon, and get ready to get active!"

Healthcare

Example: "Reminder: Your appointment with Dr. Duensing is TOMORROW at 3pm. Please reply RESCHEDULE now if you need to reschedule."

Manufacturing

Example: "Due to a power outage, systems are currently down. Please refrain from coming into work until further notice."

Real Estate

Example: "New property opening soon at [location]! 3BR, 2B, 1500 sq ft. Reply INTERESTED if you'd like more info."

Restaurants and Cafes

Example: "Hungry? Get $5 off your order if you come in TODAY and show this text message!"

Service Providers (Salons, Contractors, Etc.)

Example: "Reminder! Your appointment is coming up on October 3rd and 11:15am. Please reply right away if you need to cancel."

Stock Alerts

Example: "[Ticker symbol] is at an all-time low!"

How Business Text Messaging Services Work: 3 Steps to Getting Started

Any time you introduce a new tool it can be intimidating.

But getting an SMS service up and running doesn't have to be complicated.

There are just a few steps to getting started.

1. Choose a Service

The first step is to simply choose a business text messaging service to use.

The good news is that there are lots of services to choose from.

But the bad news is that there are lots of services to choose from! (Which means exploring options can be overwhelming.)

If you want some help in evaluating services, check out the “How to Choose a Text Messaging Service for Business” section below.

Most services will allow you to test out a free trial, so you can do that to get a feel for how the service works.

2. Load in Contacts

The second step after choosing a service is to populate your SMS database with contacts so that you can actually send them messages.

If you already have a list, you can import it into the SMS service platform via a spreadsheet (or via API if you have developers). Otherwise, you can use one of the platform opt-in tools (text-to-join keywords, web sign-up forms/banners, and QR codes) to grow your list.

Note that due to TCPA regulations, any contact lists you add in must be legitimate lists, not randomly generated.)

3. Create SMS Campaigns

The next step is to create SMS campaigns in your text messaging service dashboard or via the service's SMS API.

There are a few different ways you can create campaigns:

You can set up manual one-off campaigns by simply typing your message content into the platform, designating the intended recipients, and selecting the send time.
You can set up drip campaigns so that you can automatically put people through a workflow of messages (including delays between those messages).
You can set up automatic replies to send to recipients under specified conditions (for example, if they send you a text with a particular word, they receive a specific auto-response back).
You can engage in individual 2-way conversations via an online SMS inbox.
You can set up an SMS AI Chatbot that automatically replies with AI-powered responses to you audience's questions and comments.

You'll then be able to monitor your campaign results from your online dashboard.

There are essentially three kinds of SMS services:

Services that are platform-first but also offer an API for developers (Mobile Text Alerts, SlickText, EZ Texting)
Services that are API-only, or at least API-first (Twilio)
Services that are multichannel - i.e., offer SMS alongside other services, particularly email (Klaviyo, Attentive)

Mobile Text Alerts falls into category #1, along with most SMS services.

You'll want to go with category #1 services if you want to have more options available to you than an API-only service (category #2) but you also don't need a multi-channel service (category #3).

The major players in SMS platforms from category #1 do tend to be pretty similar to each other, so from a features standpoint you can't go too wrong no matter which way you choose. So the biggest factors you'll want to look at are customer experience and pricing.

With SMS services, pricing can be complicated and is not always as it appears.

Most SMS services operate on a subscription basis in which you'll pay monthly or annually for a set number of allowed messages per month. (Some services charge you per message and some have other pricing structures, such as charging you per user.)

However, many service will also charge carrier fees, phone number fees, and/or registration fees on top of the regular fee, so make sure you know whether there are any additional fees before moving forward with a service. (Mobile Text Alerts has no required fees on top of the listed subscription prices.)

Also be aware that longer messages (longer than 160 characters) and picture messages (MMS) typically use up more "messages" in your message allotments, so you'll need to take that into account when determining how many messages you need in your plan.

Text Messaging Service FAQ

What is a business text messaging service?

A business text messaging service refers to either an online platform or an API that allows you to send out text messages for business purposes.

These types of services typically have an emphasis on sending out business text messages on a mass scale, but can also include individual texts sent for marketing, customer support, or even internal team notices.

What is the best text messaging service for business?

There are many good business text messaging services out there, but we would of course recommend that you try out our SMS service Mobile Text Alerts.

With Mobile Text Alerts you'll get:

A fully-featured online platform and SMS API
Competitive pricing
White glove onboarding and support
Dependable message delivery

Is there a free text messaging service for business?

Most fully-featured business text message services will require you to pay a fee.

That being said, services such as Mobile Text Alerts can be very affordable, so cost doesn't need to be a major factor holding people back from implementing SMS at least to some extent.

How does a text messaging service for business work?

SMS services allow you to manage a database of business contacts (whether prospects, customers, colleagues, or employees) and send out SMS either on a mass scale or individually.

You can get services loaded into the online platform or you can manage every via API.

Here's a walkthrough of how it works via Mobile Text Alerts:

How can you use a text messaging service for your business?

There are several effective use cases for business SMS.

Some of those include:

Marketing promos to prospects and customers
Announcements for customers or employees
Updates on important company news
Reminders about appointments, webinars, or other events
Customer service communications

How much does business text messaging cost?

Business SMS costs can vary greatly, but the most important factor to consider is the number of messages you want to send.

For very small volumes (500 messages per month or less), costs can be as little as $20 per month. Also, keep in mind that you don't need to send as many SMS to make an impact, since people tend to read their SMS a lot more reliably than email or other channels.

For larger volumes (50,000 messages per month or more), you can expect to pay less than $.02 per message.

Most Dependable Text Messaging Service for Business in 2025

What if you could reach up to 100% of recipients - with a business text messaging service?

No Other Communication Channel Comes Close

When People Actually SEE Your Messages, That Means...

A Business Text Messaging Service You Can Count On

You can use SMS for... marketing

You can use SMS for... event reminders

You can use SMS for... employee notifications

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