Getting in touch with your customers and leads is a mess. They don’t read your emails or answer their phones. They try to call you back and you’re not available.
You’d like to give them the best customer experience possible. You’d like to hear their concerns, provide updates, and do thorough follow-ups. You’d like to boost sales for your business by earning new and repeat business.
But how can you get through?
The answer: two-way SMS service via Mobile Text Alerts.
An account with Mobile Text Alerts allows you to not only send out mass text blasts, but also have individual two-way conversations with your customers through the Inbox.
With the Inbox, you can view all the conversations with individual customers who reply to your texts. You can also quickly and easily shoot a response back.
The Inbox gives you a single, go-to place for you to manage your customers’ replies and stay engaged.
Cut through the noise for your customers and leads, and get their attention through two-way texting conversations.
Boost your customer base and earn repeat business through an individualized messaging experience.
Manage individual messaging threads for your mass texts quickly via an easy online and mobile inbox.
View, manage, and search through conversations with your customers or leads on both desktop and mobile app.
Easily click to see the delivery status of messages you’ve sent.
Quickly type a response back to your customer, and even attach an image to your message.
View information for your customer at a glance.
Unsubscribe customers who want to be removed with the click of a button.
Export your conversation list to a spreadsheet so that you can have your messaging threads on record.
Once you have a text alert account, you can get customers and sales leads to sign up for your texts by advertising your free text-in keyword or account sign-up page:
Set up an automatic text message to be sent as soon as people sign up, welcoming them to your text alerts and letting them know to reply back with any questions, concerns, or feedback.
Check in with your customers and sales leads by creating automatic scheduled follow-ups to send out to your customers and leads at different points in the future (for example, after 1 month, 3 months, or 6 months).
If your customers or leads respond to any of your texts, make sure to be quick to respond back, addressing their question, issue, or feedback promptly.