Best SMS Marketing for Hotels | Mobile Text Alerts

"The Only Platform That Has Never Let Me Down in Any Way"

“Texting has increased my sales and gives me a way to stay in touch with customers.”

Kristen

4.9 / 5

4.6 / 5

Reach your guests where they're actually LOOKING... their phones

Make sure important updates are actually seen (and in a timely manner)... by sending them via SMS.

For example, you can proactively let guests know about any maintenance that may take place during their stay.
With a 98% read rate, guests are much more likely to see and act upon notices sent via SMS than other methods like email or phone calls.

Enjoy the best results through targeted grouping

You can get the most effective results for your messages by sending relevant texts to targeted groups within your contact list.

For example, you can group your contacts into relevant segments such as location, booking dates, or loyalty program membership.
You can then make sure to send relevant messages to the right groups as appropriate - and more relevant messaging means that your guests or employees are more likely to pay attention.
More examples:
You could create a "future stay" group and send a special offer to guests who are booked for a future stay.
You could create an "employee" group and send a reminder to employees about an upcoming training session.

A simple way to delight your guests

You can use the simplicity and power of SMS to delight your guests with relevant messages that will provide value to them - that way, you can increase guest satisfaction (and, therefore, increase the likelihood that your guests will keep coming back!).

For example, you could send personalized recommendations for local attractions or restaurants to guests during their stay. Or you can remind them about events in the area that may be of interest to them.
By showing that you value your guests and are willing to go the extra mile to make their stay enjoyable, you can increase guest satisfaction, which will increase guest loyalty.

Free up your resources with automation

You can use an SMS platform to automate certain communication tasks - thus, freeing up your resources so that you can focus those resources on improving your business.

For example, you can set up automated text messages to be sent to guests at specific points in the booking process, such as when a reservation is confirmed or when a guest is due to check out.
This kind of automation helps not only free up your hotel staff's resources (by reducing the need for manual follow-ups with guests via phone or email)... it also helps provide a seamless experience for your guests, so that you can keep your guests as satisfied as possible

98% read rate helps you get repeat business

You can encourage repeat business by following up with guests to let them know about special deals, events, and promotions.

You can also (tactfully) upsell products or services that may be of interest to your guests.
For example, you can let guests know about reduced rates for the week after Independence Day, or about a 20% discount on room service.

"Easy to Use Service with THE BEST Customer Support"

“Easy to use service with THE BEST customer support ... The website is straightforward, and I like that you can see the text on the sample phone before it goes out, and you can send a sample text to yourself.”

Maggie

How hotels can use Mobile Text Alerts to keep guests engaged (and coming back!)...

Promote discounts or offers to guests to help you get more business
Remind guests of check out time to improve the guest experience by reducing confusion and helping them avoid late check-out fees (that way, they keep coming back)
Offer up-sells to help you get more revenue
Send personalized recommendations of local attractions to give your guests a personal touch so they can have the best experience possible
Remind guests of any updates in policies or procedures to make sure there's no confusion for your guests

Increase guest satisfaction and get more repeat business with SMS marketing for your hotel!

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