Top 15 Business Communication Solutions for 2025

Without good communication, everything falls apart.

Your teams don’t know what’s going on.

Your customers miss key business updates.

And your business simply can’t function to optimal capacity.

Which is why getting your communication right is essential.

However, with the myriad of solutions on the market, each telling you they’re the best thing since sliced bread, you need to decide the key things you need in a communications tool.

For example, most businesses use emails to communicate; however, that cannot be your team’s primary means of communication if you value team bonding and an atmosphere where people can easily and quickly communicate with each other. The same applies when choosing a tool to communicate with customers.

In this article, we examine the top 15 customer communication solutions for both internal and external use, neatly categorized by use cases, such as:

• Sales and Customer-Facing Communication Tools (SMS)
• Internal Communication Tools (Team Collaboration & Messaging)
• Remote and Hybrid Work Communication Tools (Video, Project Management, Async, Collaboration)
• VoIP (Voice over Internet Protocol) Phone Systems

Top 15 Business Communication Solutions Categorized by Use Case

Sales and Customer-Facing Communication Tools (SMS)

1. Mobile Text Alerts

Mobile Text Alerts is an intuitive business communication tool with texting capabilities. Whether it’s a mass text to millions of people or just your team of employees, Mobile Text Alerts stands out in enabling seamless communication flow.

With key features like analytics, one can measure the success of their texting campaigns to improve texting efforts. The provision of an opt-in form also makes it easy to grow your contact list.

Pros

• Simple interface and easy to use
• Strong and friendly customer support
• Allows segmentation and personalization
• Provides robust documentation that answers any question you have about using the tool
• Provides access to the API
• Allow for credit rollover to the next month

Cons

• Limitations on the free trial

Features

• Mass messaging: Allows you to send up to 1 million messages simultaneously, whether via SMS or MMS, with a high deliverability rate.
• Message scheduling: Allows for scheduling messages to keep conversations going, regardless of personal schedules.
• Analytics: Provides reports on key analytics.
• Opt-in forms: Offers opt-in forms to build your contact list.
• Mobile accessibility: Available on Android and iOS.
• AI capabilities: Includes features such as AI SMS chatbots, image generators, and SmartSMS shortener.
• Integration: Integrates with 5000+ tools through Zapier, plus natively integrates with HubSpot, Zoom, and GoTo.

Pricing

• 500 messages: $20/month
• 1000 messages: $36/month
• 2000 messages: $58/month
• 5000 messages: $119/month
• 10,000 messages: $219/month
• 20,000 messages: $389/month
• 50,000 messages: $874/month
• Enterprise: Custom Pricing

Reviews from G2

I am a university instructor who has been looking for a solution to help my students. I know that there are many marketing systems out there that could help me in delivering SMS messages to my students. But the criteria for me to choose a tool include being low-cost and easy to use, as I am not a marketing professional. So, I examined and tested well over a dozen systems. In the end, I chose Mobile-Text-Alerts.com because of its amazing features and reasonable cost. The bonus for me was when I needed some help with a feature (remember, I’m NOT a marketing professional, lol) and their customer service was knowledgeable, efficient, and able to educate me and solve my issue quickly. Mobile-Text-Alerts.com was the clear winner in my search. - Mark A.

2. Twilio

Twilio enables multichannel communication through their toll-free phone numbers and email, with SendGrid integration. Its AI feature also provides key data on your messaging efforts, and it allows for integration with other third-party platforms.

Pros

• Easy to use and developer-friendly
• Integration capabilities with third-party software
• Allows for dashboard customization

Cons

• Customers complain of poor customer support
• Steep pricing, especially for messaging at scale

Features

• Multichannel text messaging
• Voice messaging (making, receiving, and monitoring calls)
• Toll-free phone numbers
• Email sending with SendGrid
• API and developer tools to help developers
• AI data analysis for decision making

Pricing

• Free trial
• SMS: Starting at $0.0083 per message
• MMS: Starting at $0.0220 per message

Reviews from G2

Twilio offers an impressive range of features and API integrations that enable communication solutions to be integrated quickly and efficiently into existing systems. The documentation is extensive and well-structured, which makes implementation easier for developers. Particularly, the flexibility in call management and the possibilities for automation initially convinced us. The scalability of the platform is also a clear advantage for companies that want to grow. - Robert W.

3. SimpleTexting

With SimpleTexting, you can send mass messages, and it allows for two-way messaging. Users praise its easy setup and usage, and its self-cleaning feature, which removes dead contacts, ensures that your contact list is strong only with active users.

Pros

• Easy set up and verification
• Strong customer support
• Allows for credit roll over month to month
• Allows for MMS texting
• Self-cleaning feature that detects and automatically removes unengaged contacts
• AI features for text generation

Cons

• Limited use of MMS
• Limited advanced features

Features

• Two-way messaging features
• Mass texting to send text messages at scale
• Opt-in tools to build your messaging list without relying on external sources
• Automation that allow for text scheduling
• Personalization that allows for more in-depth interaction
• Link tracking and shortening
• Mobile app for download on the Apple and Google Play Store

Pricing

• 500 messages: $39/month
• 1,000 messages: $59/month
• 2,000 messages: $89/month
• 3,000 messages: $119/month
• 7,500 messages: $239/month
• 15,000 messages: $409/month
• 25,000 messages: $559/month
• 50,000 messages: $909/month

Reviews from G2

The support is excellent. Every time I use the live chat, I get a response within 5 minutes. We primarily use SimpleTexting through their API, which we call from our CRM. API response time has improved significantly over the last year or two. The API is well documented, and the option to create and manage webhooks through their dashboard is very convenient. - Mike M.

4. SlickText

SlickText excels in helping small business owners communicate with their audience while ensuring they catch any cart abandonment on their digital storefront when connected to their ecommerce store. It allows for personalization of messages, which ensures targeted communication for better responses.

Pros

• Easy to use and set up
• Can be connected with the ecommerce platform to get cart abandonment notifications
• Exceptional customer support
• Helpful analytics to track messaging progress
• Allows for personalization to deepen engagement

Cons

• Limitation on unused text rollover
• Charging extra for adding emojis to messages

Features

• Mass messaging features
• AI feature for text composition
• Personalization for more engaged interaction
• A/B testing
• Analytics that provide details on SMS campaign results, response times, subscriber source data, etc.
• Segmentation to ensure intentional messaging
• Integration through API and Zapier

Pricing

• 500 credits - $29/month
• 1000 credits: $49/month
• 2,000 credits: $79/month
• 3,500 credits: $129/month
• 5,000 credits: $169/month
• 10,000 credits: $319/month
• 25,000 credits: $579/month
• 50,000 credits: $939/month
• Enterprise plans: Custom pricing

Reviews from G2

SlickText is simple to use, easy to set up, and can be used in many ways - from confirming sign-ups to sharing important information. The analytics are helpful. Customer service is top-notch! - Francesca A.

5. Klaviyo

Klaviyo excels in helping small business owners make sales, in addition to simply communicating, as it integrates with Shopify. With it, you can create your messaging campaigns on the go due to its intuitive setup.

Pros

• Solid analytics details on messages sent to know what’s working and what’s not.
• Integrates with Shopify store, making it a great option for Shopify vendors
• Robust and very intuitive
• Easy to set up campaigns and flows

Cons

• Steep pricing as the subscriber list grows
• Limitations in track push notifications
• Steep learning curve for new users

Features

• Segmentation and personalization
• Multi-channel attribution
• Reporting on key metrics to measure messaging performance
• Text templates
• Customizable opt-in templates to build your messaging list

Pricing

• Free
• Based on the number of messages to be sent

Reviews from G2

Klaviyo is hands down one of the best email and SMS marketing platforms I’ve used. The automation flows are extremely effective, and the segmentation options enable me to target customers in a way that drives results. I also love how well it integrates with Shopify/chargebee/amplitude (these are my main tools we use) and pulls in all the data I need to create personalized, high-converting/engaging campaigns. The analytics (Like open rate, click rate, deliverability score) are also solid, giving clear insights into what's working and what’s not, which helps me in optimisation. - Sharnitha H.

6. Textedly

From providing excellent customer service, which is highly praised by users on G2, Textedly is the SMS tool that gives you a higher character count, up to 300, for texting. It also integrates with multiple tools through Zapier, making it a great choice among others.

Pros

• Easy to use with an intuitive interface
• Great customer support
• Up to 300 text character count, unlike the usual 160 characters
• Integrates with multiple tools through Zapier

Cons

• Limited analytics and reporting features
• Limited segmentation features
• Issues with MMS message deliverability

Features

• Mass texting ability
• AI text messaging
• Two-way messaging
• Surveys and polls for collecting customers’ opinions
• Drip campaigns

Pricing

• Basic: $29/month for 500 messages
• Bronze: $49/month for 1,000 messages
• Plus: $79/month for 2,000 messages
• Enterprise: $125/month for 3,500 messages
• Elite: $169/month for 5,000 messages
• Business: $299/month for 10,000 messages
• Silver: $420/month for 15,000 messages
• Premium: $599/month for 25,000 messages
• Pro: $720/month for 35,000 messages
• Gold: $1020/month for 50,000 messages
• Platinum: $1,920/month for 100,000 messages
• Diamond: $2,760/month for 150,000 messages
• Champion: $3,599/month for 200,000 messages

Reviews from G2

Textedly is incredibly easy to use and has a clean, intuitive interface. I love how quickly I can schedule mass text campaigns and track delivery and engagement. The automation tools and customizable keyword responses are perfect for keeping our audience engaged. It’s also great that it integrates smoothly with other tools we use. Overall, it has streamlined our customer communication and helped improve response rates. - Danish F.

Internal Communication Tools (Team Collaboration and Messaging)

7. Slack

Slack is a channel-based collaboration tool for teams to communicate with one another. It helps with async conversations, ensuring an easy flow of communication. With advanced features like Huddle, you can also make conference calls and have collaborative meetings.

Pros

• Ease of inviting new members to join channels
• 90 days of message retention in the free plan
• A backup of old messages that can be viewed by anyone, regardless of when they joined the channel.
• Huddle feature, which can be used for conference calls
• Helps with async conversations

Cons

• Constant notifications, which can lead to distractions and information overload
• The possibility of losing important messages amidst multiple messages

Features

• Organized channels that keep conversations in one place
• Ability to share documents, files, videos, and audio for all-in-one conversations.
• Slack AI to summarize unread messages
• An audio transcriber to transcribe audio messages into text
• Daily recaps and chat summaries
• Integration with 2600+ apps
• Availability on both mobile and desktop devices

Pricing

• Free forever plan
• Pro: $8.75/month
• Business+: $18/month
• Enterprise+: Custom-made

Reviews from G2

It’s an exceptional tool for me that goes far beyond simple chat or basic team collaboration. One of its standout strengths is its vast integration ecosystem—it connects seamlessly with a number of apps/services/webhooks/APIs, making it a one-man army app. Beat automating workflows or pulling updates from development tools, all can be done at Slack. The “huddle” feature deserves special praise: not only is the audio quality outstanding—often surpassing what you get with platforms like Zoom or Teams—but the experience is so natural, it feels almost like your colleagues are right beside you. - Sandeep S.

8. Microsoft Teams

Microsoft Teams is a favourite for Microsoft lovers, as it integrates with Microsoft Suite apps such as Word, Excel, and Outlook. It is another communication tool used by teams for standups, webinars, etc.

Pros

• Allows for unlimited group meetings
• Voice isolation feature, which makes virtual meetings seamless
• Aids with collaborating by enabling live and co-editing of documents

Cons

• Has a steep learning curve
• Unreliability of notifications, which can lead to missed messages
• Consumes a high amount of RAM

Features

• Chat and collaboration options such as instant messaging, file sharing, and calls
• Guest access for external collaboration
• Integration with Microsoft Suite apps, such as Word, PowerPoint, Excel, and Outlook
• Conference meeting features such as screen sharing, custom backgrounds, recordings, etc.
• AI notes creation

Pricing

• Free forever
• Microsoft Teams Essential: $4/month
• Microsoft Teams Enterprise: $5.25/month
• Microsoft 365 Business Basic: $6/month
• Microsoft 365 F3: $8/month
• Microsoft 365 Business Standard: $12.50/month
• Microsoft 365 E3: $33.75/month
• Microsoft 365 E5: $54.75/month
• Microsoft 365 Personal: $99.99/month
• Microsoft 365 Family: $129.99/month

Reviews from G2

Microsoft Teams has transformed the way our team collaborates daily. I especially love how easily I can schedule meetings, share screens, and collaborate on documents in real-time—all in one place. The integration with other Microsoft apps, like Outlook and SharePoint, makes communication smooth and highly productive. Video calls are consistently reliable, even with larger groups. - Edison J.

9. Chanty

For small businesses that need a budget-friendly means to communicate, with no advanced features required, Chanty is the best option. It shines in its ability to schedule messages, transform messages into tasks, etc., ensuring effective collaboration.

Pros

• Simple and easy to use
• Ability to transform messages into tasks, allowing for seamless collaboration
• Excellent video and audio quality
• Budget-friendly pricing
• Enables calendar management, contains discussion threads, file sharing, etc.

Cons

• Lacks advanced features for large teams

Features

• Fast messaging with audio/video features
• Message scheduling, which aids communication for distributed teams
• Multiple integrations
• Kanban board view
• Ability to control who can partake in certain conversations
• Screen sharing

Pricing

• Free
• Business: $3/month
• Enterprise: Contact them

Reviews from G2

Chanty is a solution that I like because it helps me communicate seamlessly with my team. My favorite features include the ability to create group video calls to have meetings remotely and the screen sharing function to discuss many projects and ideas we might have during a call. Chanty is easy to use, and its user-friendliness makes it one of my favorite tools that I use on my day to day since I can chat with my team, send private messages, create video calls or only audio calls, and much more. The flexibility of this tool is what makes it so special to me. - Carlos B.

Remote and Hybrid Work Communication Tools (Video, Project Management, Async, Collaboration)

10. Zoom

Zoom is no stranger to remote teams, as it’s been a game-changer for communication, particularly since COVID. With features like Whiteboards, Zoom clips, and now AI-powered summaries, it is a great choice for teams that require advanced features to communicate effectively.

Pros

• Seamless meeting scheduling and calendar syncing
• Zoom clips, which help with getting screenshots
• AI-powered summaries to recap discussions
• The Zoom phone feature, which can be used to receive calls without your phone number

Cons

• Complicated setup and interface
• Limitations on the free plan

Features

• Video conferencing options such as screen sharing, in-call chats, hand raising, etc.
• Whiteboards, break-out rooms, and file sharing
• AI-first collaborative docs
• Visitor management, which allows you to approve or disapprove guests’ admission into a call
• Web and app versions

Pricing

• Free
• Pro: $13.33
• Business: $18.33

Reviews from G2

Zoom Workplace offers high-quality video and audio, making it ideal for seamless meetings, even with large groups. It also integrates well with popular tools like Google Drive, Dropbox, and Microsoft Office, enhancing productivity. The platform supports a variety of features such as virtual whiteboards, breakout rooms, and file sharing, which are great for collaboration. Zoom’s interface is intuitive, making it easy for users to navigate, and it works smoothly across desktop and mobile devices. Additionally, Zoom is known for its reliability, scalability, and strong security, including encryption and compliance with industry standards, the ability to have multiple people on a call, and ease of planning. - Jeana D.

11. Google Meet

An easy alternative to Zoom, Google Meet is part of the Google family. So it integrates with other Google tools, such as Gmail, Google Calendar, etc. It is a simple tool that enables team and individual communication, with an easy setup.

Pros

• Easy to set up and use
• Clean interface
• Great audio and video quality
• Works well in browser and app

Cons

• Lacks advanced features compared to its alternatives
• Limited features on the free plan

Features

• Integrations with other Google tools such as Gmail, Google Calendar, Google Sheets, etc.
• Caption translation up to 15 languages
• Whiteboard feature
• Real-time captions, screen sharing, and easy recording

Pricing

• Free
• Starter: $8.40/month
• Standard: $16.80/month
• Plus: $26.40/month
• Enterprise: Contact sales

Reviews from G2

I appreciate the seamless integration with Google Workspace tools. Joining a meeting is effortless via a single click, and browser support means no downloads are required. Video and audio quality remain consistent even on modest bandwidth, and built-in live captions improve accessibility for all participants. The security features, including meeting codes and domain restrictions, provide peace of mind for confidential discussions. - Taljaard U.

12. ClickUp

With ClickUp, you can manage multiple tasks within your team, assign specific tasks to people, with deadlines. It also contains a flexible feature that allows you to display tasks in any format you want, whether as a list, board, or timeline style.

Pros

• Intuitive interface
• Customizable features
• The provision of an onboarding guide and templates makes it easy to use
• Aid in keeping track of tasks to meet key deadlines
• Has a flexible view to display tasks, whether in list style, board style, or calendar style
• Integration capabilities with multiple tools

Cons

• It can feel overwhelming to use at first due to multiple features
• Mobile app limitation

Features

• ClickUp chat, which helps with team communication
• ClickUp docs for feedback and sharing ideas
• Whiteboards
• Mind maps for team collaboration

Pricing

• Free forever
• Unlimited: $7/month
• Business: $12/month
• Enterprise: Contact the sales team

Reviews from G2

What I like best about ClickUp is its unparalleled customization and the sheer breadth of features. It’s incredibly powerful to be able to tailor almost every aspect of a workspace to fit specific team needs, from custom statuses and fields to a multitude of views like List, Board, Calendar, and Gantt. This flexibility means we can truly adapt the platform to our unique workflows, rather than having to adapt our workflows to the platform. Plus, having everything from task management and time tracking to docs and whiteboards all in one place significantly reduces tool sprawl and makes our team much more efficient. - Eri F.

13. Monday

Monday is another project management tool that allows you to manage tasks within your team, with visual boards that keep things visible and put together. With integration capabilities through Zapier, Monday shines in helping teams manage tasks without having to switch between apps to get work done.

Pros

• Helps in managing information and tasks all in one place
• Contains visual dashboards that make task management easy
• Integrates with other tools through Zapier
• Automation features that save time on repetitive tasks

Cons

• No built-in messaging system for internal communication
• Learning curve in setting up project workflows

Features

• Dashboards and reporting features
• AI capabilities
• Loads of pre-made templates
• Intuitive interface and user-friendly

Pricing

• Free forever
• Basic: $9
• Standard: $12
• Pro: $19
• Enterprise: Contact sales

Reviews from G2

Monday gives me a clear, visual way to manage creative pipelines—from briefing to delivery. I love how customizable it is; I can build boards that adapt to motion graphics timelines, content calendars, or asset production with ease. The automations, status tracking, and integrations (like Slack, Adobe CC, and Microsoft 365) help me manage both internal and freelance teams efficiently without losing sight of priorities or deadlines. - Bairon P.

VoIP (Voice Over Internet Protocol) Phone Systems

14. OpenPhone

OpenPhone is a VoIP phone system that helps teams communicate easily, while supporting web, mobile, and desktop access to users. It provides AI call transcriptions and summaries, ensuring nothing is lost in conversations, even to the extent of recommending next steps to take based on the conversation had.

Pros

• Clean and user-friendly interface
• The shared inbox feature makes team collaboration easy
• Templated messages and auto-replies make professional communication easy
• Supports web, mobile, and desktop seamlessly
• Contains features to turn on office hours and Do Not Disturb messages
• 24/7 Customer support

Cons

• Lacks RCS support
• Getting your number flagged as spam occasionally

Features

• Free call to any US or Canadian number
• SMS and MMS Support
• VoIP Call forwarding and call routing
• Integration with 7,000+ apps
• AI call transcriptions, summaries, and recommendations

Pricing

• Starter: $15/month
• Business: $23/month
• Scale: $35/month

Reviews from G2

I love OpenPhone. I love it so much, I manually moved one by one over 600 contacts from an old service that doesn’t have the capabilities of their app, and ported my number over to them. I am currently working on using a Zapier integration to send out mass texts to my old leads to tell them about some new insurance products I recently began offering/became available and the overall interface is super easy to use and great for business. I have custom tags on my contacts, can put notes for clients to have info I need to remember immediately on hand, and the AI call summaries are wonderful for helping me remember the context and details of each conversation I have with my clients. - Nathan F.

15. RingCentral

RingCentral is an alternative to OpenPhone with an audio and video conferencing call feature, while enabling an easy switch between both. It integrates seamlessly with other tools and enables file sharing beyond phone calls.

Pros

• Quick and straightforward setup
• Excellent HD video and audio conferencing call
• Supportive customer care
• Enables switching from audio to video calls

Cons

• Limited in its communication tools

Features

• Availability on both mobile and desktop
• AI-driven call summaries
• Seamless integration with other tools
• International calling and virtual numbers
• File sharing

Pricing

• Core: Custom pricing
• Advanced: Custom pricing
• Ultra: Custom pricing

Reviews from G2

I love that we can program scripted texts for routine initial contact and follow-ups. Easy to set up. Customer service is helpful and responsive. I use this app daily, and it makes my job much easier to keep track of all interactions. - Mildred B.

Criteria for Choosing the Right Business Communication Tool

• Speed and reliability: A fast and reliable communication tool gives peace of mind, and that should be prioritized when deciding on a tool for your business communications. You don’t want a tool that constantly fails to deliver your messages or delivers them hours after being sent, leading to issues within your team or between you and customers.
• Use case (internal, remote, or sales/customer communication): To avoid spending on multiple tools, it is advised to prioritize tools that enhance remote conversations, be it via text, asynchronous conversations, etc. It should also be one that doesn’t limit who can join in the conversation, thus making sure it can be used for both internal and external conversations.
• Integration with existing systems: Prioritize tools that integrate with other apps you already use for the most effective communication and collaboration.
• Mobile accessibility and real-time alerts: While having desktop and web access is great, nothing beats having your communication tool at the tip of your fingers through a mobile app. So make sure that any app you go for has mobile support, access, and real-time alerts to keep communication smooth and effective.
• Affordability and scalability: This is a non-negotiable, especially for small businesses. Find a tool that is affordable and can scale with you as your team or contact grows, without encountering deliverability issues.
• Data security and compliance: Prioritize key security features like end-to-end encryption, two-factor authentication, etc. This ensures the security of your messages and communication from being leaked. Compliance with privacy regulations like GDPR is also key to being safe.
• Collaboration: Your chosen communication tool should also be one that enables team collaboration and effectiveness. So look out for features that enable you to share documents, give instant replies, and more.

Deciding on the Best Business Communication Tool

After reviewing 15 business communication tools from texting tools, to project management and VoIP tools, the onus now lies on you to pick your best fit based on the features that are most important to you.

For many teams, speed and ease of use are key factors. Mobile Text Alerts offers both with even more advanced features, such as analytics on messaging performance and mass texting, which makes both internal and external communication easy. Get a free trial today to test it out for yourself!