How to Set Up an SMS Admin (MTA SMS Users) - 2024

So you’re looking for an SMS platform. You’re trying to determine which service is right for you.

One thing in particular you may be looking for is the ability to have separate user logins. That way, multiple people can manage the texts without having to share an account.

Maybe you have several administrators in your organization but you don’t want to give everyone access to everything in regards to your text blasts.

Maybe you have people in charge of different audiences and you need to be able to organize how they go about messaging their respective recipients.

Or maybe you want someone else to manage the messaging while you oversee and handle all the billing.

Whatever the case, you need something that offers the convenience and flexibility of adding separate administrator logins.

The good news is that yes, Mobile Text Alerts offers capabilities to create multiple user profiles.

Here’s how it works.

Add Another SMS Admin (at No Added Cost)

I’m sure you’ve run into it.

You’re using a service and are excited to find out it has exactly the feature or thing you need… for a fee.

“Yes, you can do [fill in the blank]... if you upgrade to the next tier of service.”

Sometimes that kind of exasperation is unavoidable.

And let's say you want to add multiple user profiles to your SMS platform. Perhaps you want to keep everything organized and separate among the people who will be sending the texts or handling the billing.

But… will you be nickel and dimed to death for all the SMS admins you want to add?

The answer is no!

When it comes to adding user profiles to send messages for your SMS platform, there’s nothing to worry about.

You can create unlimited administrator profiles.

No worrying about reaching limits or upgrade fees. Simply add the profiles you need - all the profiles you need! - with no hidden costs.

Easy SMS Admin Creation Interface for No-Hassle Management

We all want more simplicity in our lives to one extent or another.

Your life is busy, hectic, and stressful enough. Why add services and tools that just end up complicating your life and business even further?

When it comes to user management for your administrator profiles on your SMS platform, you need something that is easy. You don’t want to create extra hassle for yourself.

Your user creation interface is a snap to use. Here’s how it works.

• Step 1: Navigate to your Manage Users page from within your Mobile Text Alerts account.

• Step 4: Click “Send Invite.”
• Step 5: The user will then receive an invitation email including a link. Instruct your user to click that link.
• Step 6: The user should then fill out the form within that link, and click the button on the bottom of the page. They will then be automatically added to your administrator list.

You should follow those steps for any user that you’d like to add as an SMS admin. (You can follow similar steps to conveniently add administrators from the mobile app as well.)

Once each user fills out the invitation form to add themselves as a user, their profiles will appear in the “Manage Users” table.

If needed or desired, you can edit information for your administrators anytime by clicking on the user’s entry.

You’ll be able to edit the following information for each administrator:

• Username
• Phone number
• Email address
• Permission level
• Assigned groups (if any)

You can also reset the password for that user profile.

And that’s all there is to it! It’s not a difficult or time-consuming process, so you’ll have your SMS admin profiles set up in no time.

SMS Admin Permission Level Options for More Flexibility

No one likes to be stuck in a box.

And rarely in life is anything truly “one size fits all.” People are different; businesses and organizations are different.

Along those lines, you may want different SMS admin users with the ability to send messages on your SMS platform. But you don’t want to give everyone the exact same level of access.

You may have someone who can manage the whole account unrestrained. You may want someone else who can send messages but not access the billing end of things. Or you may have administrators that you want to be able to only send messages to their own individual groups of recipients.

That’s why you need different options for your administrators’ permission levels.

Your SMS platform will give you 3 options:

• Agent
  • The admin can only send messages to specific groups assigned to them. The Agent does not have access to manage contacts or billing.
• Manager
  • The admin has access to manage and send messages to all contacts (unless "Can Send to All Subscribers" is toggled off). The Manager does not have access to billing. Some other elements Standard-level administrators can manage include:
    • Manually adding, editing, and deleting contacts
    • Importing contact lists
    • Setting up and organizing contact “groups” (segments)
    • Managing contact opt-in methods, including opt-in keywords, an online sign-up page, and QR codes
• Administrator
  • The admin has unrestricted account access to all contacts and to billing. The Administrators can manage all of the above-mentioned elements, and can also purchase add-ons, view billing history, and make upgrades.

These different permission levels give you more flexibility to create the SMS admin profiles that make the most sense for yourself and your own users.

That way, you’re not stuck with a “one size fits all” option that doesn’t actually fit you!

SMS Admin Capabilities for Maximized Convenience

Convenience is a huge goal for many of us with our busy lives, and probably for you too.

Anything that can save even just a little bit of time and hassle is a big win.

Adding users for your SMS platform gives you even more convenience to help make sending text blasts as easy as possible for you and your users.

That’s because administrators have 3 convenient options for sending messages to their audience:

1. Sending texts via web platform
2. Sending texts via mobile app
3. Sending texts via text-in

We’ll go through each of these in turn.

1. Sending Texts Via Web Platform

SMS admins can log in and send messages using the web platform at any time.

All it takes is a few clicks of the mouse or tracking pad. Simply log in to the platform and go to the Send a Message tab on your account.

From this section, you can select when you’d like the messages to go out. (The options are to send “immediately” or to schedule for a later time.)

Then you can scroll down and select the recipients for your message.

Lastly, lower down on the page, type out the content you’d like to send within your message.

When you’re ready to send, click the button on the bottom of the page and your message will be sent!

2. Sending Texts Via Mobile App

The second, and even more convenient, way to send messages is via the mobile app.

First you’ll need to download the app for iOS or Android.

Once it’s easily accessible on your phone’s home screen, you can open it up and go to the “Messages” tab.

Select the “Send” icon toward the bottom of the screen, and then follow the prompts. You’ll be able to select the timing and audience for your message.

Type your message into the “Message” box on the final prompt and then tap “Send.” And presto!

As long as you have an internet connection, this will usually be your most convenient option for sending.

3. Send Texts Via Text-in

While sending via mobile app is quite easy and convenient, there may be times when you don’t have internet service, or for one reason or another can’t access the app or log in to the platform.

But never fear! You still have a convenient option: sending a message by texting into the SMS platform system.

With this option, administrators can blast out a message to their text alert audience by sending a simple text from their own phone.

Here’s how it works:

• An SMS admin should input their cell phone number when setting up their user profile (so that the system can recognize the phone number when the user texts in to send their message).
• If the admin doesn’t input a phone number when signing up, a phone number can be assigned to their user profile under the Manage Administrators profile.
• When the admin is ready to send a message, they will need to set up a text message on their phone in the following format (with no parentheses): (Group Name) (Message)
• They can send that text to the phone number 229-299-8227, and the message will be sent to everyone in the designated group.

Need an example?

Let’s say an administrator wants to send a message to a group called “Staff” on their SMS platform.

They would then create a new message on their phone with 229-299-8227 as the recipient. For the content of their message, they would input the following: Staff Please report to HR for an update on your benefits.

After they send that message, it will submit to the SMS platform, and the message (“Please report to HR for an update on your benefits”) will go out to people in the “Staff” group.

A few notes:

• SMS admins will only be able to send texts to groups that they have permission to send to
• Admins with appropriate permissions can also use the word All in place of the group name to send their message to all contacts in your SMS platform
• This method is only able to send messages to one group (or to all contacts) at a time
• This method isn’t able to send messages to groups that contain a space in their names

These 3 methods by which administrators can send messages give you several options to match your needs, providing further flexibility and maximized convenience.

Enjoy Convenience and Flexibility

If you’re concerned about an SMS platform not giving you the capabilities you need to add administrators, you can put those concerns to rest.

Take advantage of the convenience and flexibility of:

• Adding unlimited users
• Managing these SMS admins easily
• Having multiple options for admin permissions
• Having multiple options for admins to send messages

Ready to give it a try?

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