How to Drive Better Webinar Success with SMS Marketing

By Jake Meador | 19 Jun 20

 

73% of B2B marketers say that webinars are the best way to drive leads to their business. If you’re an online marketer, especially an online marketer at a B2B business, then you have likely been involved with webinars at some point in your career.

 

The problems people face when trying to use webinars are well known: How do you make sure people actually show up? How do you know if they found it valuable? How do you then convert someone from being a webinar attendee to a customer?

 

There are plenty of resources out there about how to solve those problems. But one resource that is still generally under-utilized is SMS marketing. In this post, we’ll talk about five ways to use SMS to promote your webinar marketing campaigns.

 

Reminders

The most basic way to use SMS is to send out reminders just before the webinar goes live. After all, most of us have fairly busy schedules and it can be easy to forget about a webinar we signed up for. So a quick text five minutes before the webinar starts can be a really helpful reminder to attendees as well as being a great, simple way to boost attendance.

 

Hi Summer, your webinar starts in 5 minutes! Here’s the link [link]

 

Reminders have another value as well. There are several reasons why people might no-show for your webinars after signing up. One is what we already described—they’re busy and forgot about it. If that’s the biggest problem you have, then SMS should help to solve it.

 

But what if SMS doesn’t solve it? You send out reminder alerts. People open them. But your attendance numbers don’t move at all.

 

This is still helpful. Why?

 

Because now you know something other than busyness is keeping people from attending after they have already signed up.

 

The most obvious culprit is that when it actually came time to commit that hour or hour and a half, the attendees were not convinced that the content was worth their time. You caught their attention initially. That’s why they signed up. But now they’re not convinced.

 

If that is happening to you, then you know that you need to improve the hook for the webinar to improve attendance. So even when an SMS reminder campaign “fails” it succeeds because it gives you more information about why your attendees aren’t actually showing up.

 

? Marketing

In addition to using it to send out reminders, you can actually use SMS as a marketing tool to promote webinars to your audience.

 

Thanks for signing up for our newsletter last week. I wanted to invite you to my live webinar called “How to Double Your Website’s Conversion Rates”. Go here to register [link].

 

We will not take too much time explaining how this works because you would use SMS to do this in the same way you would email. The difference is simply that SMS messages will be shorter and more targeted.

 

But it is the same concept: You have a list of contacts. Based on their behavior, you are sending those contacts certain messages asking them to take further steps with your business. Almost everyone does this on email. Very few do it with texting. 

 

Given that texting open rates are 4xs better on average than email, that doesn’t make a lot of sense. Texting, just as much as email, should be part of your marketing toolbox.

 

? Feedback

Another way you can use texting as part of your SMS promotion strategy is by using SMS to ask for feedback on previous webinars. This can be a great way to evaluate how your webinars are currently performing, ways to improve them, etc.

 

Thank you for attending my webinar. In your opinion, what would make my next webinar better?

 

Obviously there are other ways of evaluating how engaging a webinar is. You can look at how long the average person watches. You can look at how many people show up that signed up. You can look at what attendees do after attending. But in each of those cases, you’re looking at a behavior and then trying to identify the motivation for the behavior.

 

In contrast, by simply asking for feedback, you’re letting people tell you what they thought. This can give you another type of data that you otherwise will not have when assessing future webinar plans.

 

? Share Replays

One of the obvious benefits with webinars, of course, is that they can be recorded and viewed later. But for the same reason that it is easy to forget about the live webinar it is also easy to forget about the webinar replay.

 

That said, every replay can potentially be a significant asset for your marketing team. You can—and should—be using the content in the webinar in other venues, of course. You can turn it into a blog post or a case study. But you can also continue to benefit from the actual webinar recording by sharing the recording with your SMS list.

 

In particular, we recommend sending your replay link to people who signed up to attend the webinar but then did not actually come. They have already communicated interest in the content so you have strong reason to think they’d want to see the recording.

 

Hi Jackson, we missed you at the webinar! Go here to catch the replay [link]

 

? Mobile Surveys

Finally, we already mentioned the option of using SMS messages to ask for open-ended feedback from webinar attendees.

 

But you can also create simple surveys and send those out to segments from your SMS marketing list. For example, if you had a large number of no-shows on your last webinar, you might send out a survey question like this:

 

Why did you not attend this week’s webinar? - Reply A for “too busy”, B for “I forgot”, C for “I’m not interested in the topic”, D for “Other”

 

Or, you might reframe the question so that it will not put people on the defensive: 

 

What would make you more likely to attend future webinars? - Reply 1 for “Host them at a different time of day”, 2 for “Host them on a different day of the week”, 3 for “Cover a different topic”

 

The idea is that you are re-establishing contact with the person and giving them a chance to share what they think. People are usually happy to share their opinions and by doing that here you are, potentially, reengaging a lead who had gone cold after skipping the recent webinar.

 

⭐ Conclusion

Ultimately, webinar success is about the quality of the webinar itself. SMS marketing is a tool to drive traffic to your webinars and make it easier for people to both follow your work and share their thoughts on it. But you can have all the marketing techniques in the world, if you don’t have the right product and the right fit, you’re going to struggle.

 

The goal here, then, is not to present a kind of silver bullet for webinar success. Rather, it’s to suggest some relatively simple ways that webinar hosts can use SMS to increase viewership and receive valuable feedback.

 

If you’d like to start using SMS to promote your webinars, you can sign up for a 14-day trial today with Mobile Text Alerts. Just click the button below! ?

 

Sign Up Now

 

 

Zoom & GoToWebinar Users

If you are using one of these webinar platforms, we have a special offer for you. For a short period of time, we are giving away free Mobile Text Alerts accounts which are pre-loaded with 2,000 messages each! Just sign up with your email. It takes about 15 seconds. No credit card required.

 

SMS Reminders for Zoom Meetings

According to the Zoom Help Center:

Zoom Meetings are designed to be a collaborative event with all participants being able to screen share, turn on their video and audio, and see who else is in attendance.

Zoom Meetings are free although they do have limitations on participants (100 participants) and length (40 minutes).

Zoom Meeting users use Mobile Text Alert's mass texting feature to remind their particpants to show up to their meetings. Texts can be sent or scheduled before or after the meetings.

Would you like a free Mobile Text Alerts account? You can send 2,000 text messages to your Zoom particpants for free and instantly boost your meeting attendance.

Click the button below to learn more and sign up for a free account.

 

? Zoom Meeting Users - Sign Up Here

 

 

SMS Reminders for Zoom Webinars

According to the Zoom Help Center:

Zoom Webinars are designed so that the host and any designated panelists can share their video, audio and screen. Webinars allow view-only attendees. They have the ability to interact via Q&A, Chat, and answering polling questions. The host can also unmute the attendees. Attendees in webinars, can not rename themselves as well.

Zoom Webinars is an add-on plan which means you have to have at least one licensed host to purchase it. Zoom Webinars start at $40/mo/host for 100 attendees.

Zoom Webinar users use Mobile Text Alerts to automatically schedule SMS reminders before and after their webinars to double their attendance, replay views, and sales. Signing up and connecting your Zoom Webinar account can be done in less than 1 minute.

If you include the Zoom Webinar join URL in your SMS reminder message then you can track the number of people who click on it to join. This will help you measure the effectiveness of SMS reminders for webinars.

Would you like a free Mobile Text Alerts account? You can send 2,000 text messages to your Zoom webinar registrants for free and instantly boost your webinar attendance.

Click the button below to learn more and sign up for a free Mobile Text Alerts account.

 

? Zoom Webinar Users - Sign Up Here

 

 

SMS Reminders for GoToWebinar

According to GoToWebinar:

GoToWebinar is a webinar software tool designed for engaging online events. Webinars help you reach your audience and build brand awareness so you can grow your business.

GoToWebinar Lite starts at $49/month and limits your webinars to a maximum of 100 particpants.

GoToWebinar users use Mobile Text Alerts to automatically schedule SMS reminders before and after their webinars to double their attendance, replay views, and sales. Signing up and connecting your GoToWebinar account can be done in less than 1 minute.

If you include the GoToWebinar join URL in your SMS reminder message then you can track the number of people who click on it to join. This will help you measure the effectiveness of SMS reminders for webinars.

Would you like a free Mobile Text Alerts account? Send 2,000 text messages to your webinar registrants for free and instantly boost your meeting attendance.

Click the button below to learn more and sign up for a free Mobile Text Alerts account.

 

? GoToWebinar Users - Sign Up Here