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Texting clearly drives the majority of our business. When you calculate the ROI it’s crazy off the charts!
|1,500 messages||$19/mo||$59/mo||no similar plans||$73/mo||$75/mo|
|Comparisons are based on the price per text of similar competitor plans|
Can I pay month-to-month?
Yes, you have the option to pay month-to-month (rather than annually) at a slightly higher monthly fee. The month-to-month fees are listed here alongside the annual fees.
What if I purchase an annual subscription and then need to upgrade to a higher plan at some point during the year?
You can upgrade at any point during your subscription at no extra fee. You will just pay the prorated difference between the two plans (based on how much time is left in your subscription).
I prefer to pay by check. Can I get set up for invoicing rather than entering our credit card information?
Yes, we accept check payments and can do monthly or annual invoicing. Send an email to email@example.com and we can get you set up.
What is your cancellation policy?
Unless otherwise agreed upon, you may cancel your account at any time. However, no refunds will be issued beyond the 30 day money back guarantee period from the date of initial purchase, except in the case of a problem on our end (at our discretion).
How do I send a message from the Control Panel?
A brief explanation of how to send a message from your Control Panel can be found here.
Can I send a message by texting?
Yes, an explanation of how to send messages by texting in to the system can be found here.
Can I send messages from a mobile app?
Can I have multiple administrators with the ability to send a message?
Can I send images in my messages?
Yes, you can attach a picture to any message if you send it as an MMS message. Each MMS message counts as three messages sent.
What happens when people reply to messages?
Replies to your messages will show up in a Message Replies inbox on your Control Panel.
How do I add subscribers?
Subscribers can be added in one of three ways. 1) They can text your keyword to our a 5-digit number. 2) They can sign-up via your sign-up page. 3) You can add them manually from your Control Panel, either one-by-one or by importing a spreadsheet.
A brief tutorial on how to add subscribers can be found here.
Can I organize subscribers into groups?
Yes, you can set up as many groups as you need for free. Information on groups can be found here.
Can I import a spreadsheet with a large amount of numbers?
Yes! Be aware that when importing spreadsheets containing hundreds or even thousands of numbers, the process may take a while. Make sure your spreadsheet is in the correct format (read our tutorial to learn how to correctly set up your spreadsheet). If you receive an error when uploading with no explanation (it may say “Error code 0”), the error may have been caused by a lapse in your internet connection; check your connection and try again (the system will pick up where it left off).
Can I embed our sign-up page into our website so that people can sign up directly from our website?
Yes! Follow the instructions on the sign-up page tutorial to embed the page into your website.
What is included in the free trial?
The free trial offers full functionality but limits the account to 50 messages per month. There is no time limit to the trial.
What is a keyword?
Your keyword is the word that people can text in to a particular number in order to add themselves as subscribers for your text alerts. Your account comes with at least one free keyword.
Does the service work outside of the United States/Canada?
Yes, prices will vary from country to country. Please contact us for more information.
Is there a mobile app?
How safe is my information? Will you share or sell the numbers on my account?