Business texting is becoming as common as an email or phone call. It's quick and efficient, which is ideal for today's busy professionals.
While you certainly could confine your communications entirely to text, it's not always appropriate to do so. There's a fine balance to proper business SMS use. Texting about complicated topics can confuse an issue, while using text too casually can diminish your essential sense of professionalism. Learn how you can carefully curate your business texting activities to maintain proper etiquette with all your client communications with these tips below. (Some of these ideas were borrowed from Business Insider, Laura Stack, and Miss eM@nners).
- Don’t use too many abbreviations
While an occasional abbreviation may be appropriate, especially when considering that texts are confined to a maximum of 160 characters, an overuse of abbreviations can come across as unprofessional and even childish. So be careful not to LOL too much.
- Don’t text during a meeting
You may think you’re being subtle when you text during a meeting, but everyone around you knows what you’re doing. Texting while someone else is leading a meeting or giving a presentation gives the impression that you really don’t care about what they have to say.
- Be careful of auto-correct
We all know the embarrassment of accidentally sending a message with unintended words due to auto-correct. Just be sure to double-check what you are sending before you hit “send.”
- Text sparingly
Don’t become a texting fiend. No one in a business setting wants to receive several texts from you per day. Use texting only for short, uncomplicated messages. Anything requiring a detailed explanation or a lot of back and forth should most likely be done in person or via email.
- Don’t use texting to communicate bad news
No employer wants to read in a text message that you’re quitting your job. By the same token, no employee wants to get a text message saying that they’re fired. Sending these kinds of messages via texting is tacky, unprofessional, and inconsiderate.
Business texting can be complicated, but it doesn’t have to be. The main thing to remember is to simply have common sense. And if you’re unsure about whether or not a certain texting behavior is appropriate in your situation, just ask your employer/co-worker (etc.) to make sure you know what the expectations are.
Take some time to learn more about the benefits of an online SMS service from Mobile Text Alerts.
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