Mobile Text Alerts

SMS Customer Support

Support Customers on the Channel They’re Actually Using

Create trust by letting customers reach you via the channel they’re most comfortable with (text messages) – while cutting overhead costs with fewer reps.
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Join the 20,000 Companies Who Love Mobile Text Alerts

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Audrey H.
“Mobile Text Alerts has helped our business grow by helping us connect with our clients easily and quickly… Do you want to grow? Are you thinking outside the box? Mobile Text Alerts will help you stand out among other businesses.”

- Audrey H.

General Manager

Create Customer Convenience – at a Lower Cost

See how you can build trust with SMS customer support

Give Support at Everyone’s Convenience

Having to set aside time for a phone call is time-consuming for both you and your customers – and it requires more manpower on your end. With our 1-on-1 SMS inbox or our SMS AI Chatbot, you can provide support that’s convenient all around.
Customer Support agent messaging a customer to ensure that their issue was resolved.

Cut Costs with AI as a First Line of Defense

You can reduce needed manpower even more with an AI SMS Chatbot that can be trained on FAQs, policies, and product information. Then it can answer basic questions so your team doesn’t have to.
Add Chatbot screen showing a conversation between a customer and customer support. This image shows the capabilities of the Chatbot feature.

Get in Front of Customers with Info They Need to Know

With SMS, you can send order confirmations and updates that will actually get seen. That way, you can give customers a better experience by equipping them with all the info they need.
Example message showing how a Customer Support agent can inform a customer about their replacement order being processed.

Keep Cash Flowing with Payment Notices That Will Get Noticed

What’s the most effective way to notify customers of coming due (or overdue) payments so you can keep the cash flowing? SMS. Because everyone sees their texts.
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“The only platform that has never let me down in any way.”

Why customers love Mobile Text Alerts
“Love this app and company. Great first impressions and attentiveness... I love it. Im sticking with them for the long run. Highly recommend... I just love, love, love the simplicity of it!!! All other platforms make things way too complex.”
Radhame G.

Radhame G.

Head of Operations

SMS for Every Business

Built for Every Industry. Trusted for Real Results.

No matter your industry, using SMS for support creates a more convenient customer experience – for both you and your customers.

Retail / eCommerce

Instantly address product specification questions and post-purchase issues.

Healthcare

Address rescheduling requests and alert patients when prescriptions are ready for pick-up.

Hospitality & Travel

More effectively handle multiple customer reservation updates and change requests.

Automotive

Notify customers with updates on their servicing and when their vehicle is ready for pick-up.

Real Estate

Build out automated workflow messaging for open house attendees to receive important property information and keep buyer leads warm.

Home Services

Send updates on job completion status and any follow up information to ensure customer satisfaction.

Education

Communicate enrollment status updates, deadlines, or registration help to students.

Logistics and Transportation

Facilitate communication between dispatchers and drivers to efficiently manage complex deliveries and on-site issues.

Enterprise-Grade Security & Compliance

We build privacy and security into all products by design and by default. With real time monitoring protections and dedicated compliance, we ensure your company's data is secure and compliant at all times.
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How Main Street Crossing Sells Tickets Quickly – with SMS

Katie Hollis needed a communication method for alerting customers to upcoming events at the music venue Main Street Crossing. One of the problems they needed to solve was managing a large list of contacts and segmenting them based on the shows they’ve attended in the past.
Katie says, “Mobile Text Alerts has made it very easy to get information out to people who are interested and to sell tickets quickly.”
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