7 Best Infobip Alternatives for CRMs in 2025 with Expert Reviews [2025]

TL;DR: List of Best Infobip Alternatives

• 1. Best for Hassle-Free Integration: Mobile Text Alerts
• 2. Best for Coverage in Any Country: Plivo
• 3. Best for Technically Complex Infrastructure: Bandwidth
• 4. Best for Omnichannel Communication: Sinch
• 5. Best for Cost-Effectiveness: Telnyx
• 6. Best for Multi-Channel Messaging: MessageBird
• 7. Best for Existing AWS Users: Amazon SNS

If your team has been struggling with Infobip's setup, escalating costs, or the ongoing A2P 10DLC registration headaches, you're likely wondering if there's a better way.

You're not alone.

With 2025's tightened carrier regulations and compliance requirements, many businesses are discovering that what worked yesterday might not be the best solution for today's challenges.

Your team might be dealing with rejected registrations, surprise fees that balloon your budget, or maybe you just need something that integrates with your CRM without requiring a computer science degree. It's worth exploring your options.

The good news is that there are excellent alternatives designed specifically for businesses that want reliable SMS that work with their existing systems.

Let's see 7 proven Infobip alternatives that real industry professionals are using to power their CRM communications.

1. Best for Hassle-Free Integration (for SMEs, Enterprises and Developers): Mobile Text Alerts

Mobile Text Alerts represents a fundamentally different approach to business SMS; one designed around simplicity and results rather than technical complexity. Unlike platforms that require extensive API knowledge or developer resources, Mobile Text Alerts was built specifically for business teams who want powerful SMS capabilities without the traditional barriers to entry.

From a practical standpoint, Mobile Text Alerts excels in the areas that matter most to growing businesses: reliability, support quality, and transparent pricing.

When you need SMS that simply works without technical headaches, Mobile Text Alerts delivers on the promise of dependable business texting for real-world CRM workflows.

Pros

• White-glove onboarding: Personal 1-on-1 setup assistance ensures your CRM integration works perfectly from day one
• No hidden carrier fees: Unlike most providers, all messaging fees are included in your plan
• Extensive integrations: Robust SMS API plus native integration with HubSpot and 5000+ app connections
• Outstanding support: Real humans available 7 days a week
• Message rollover: Unused texts don't disappear – they carry forward for one month before expiring.
• Compliance built-in: TCPA and opt-out handling automated

Cons

• Limited international coverage: Primarily focused on the US and Canadian markets (but can be used anywhere)
• Focused on core SMS functionality rather than complex telephony features"

Features

• Mass SMS campaigns with CRM contact segmentation
• Two-way messaging inbox integrated with your CRM workflow
• Automated drip campaigns triggered by CRM actions
• AI-powered chatbots for common customer inquiries
• Custom subscriber attributes synced from CRM fields
• Link tracking and campaign analytics
• Unlimited users (perfect for sales teams)
• Appointment reminder automation

Pricing (Monthly and Annual)

• 500 messages: $25 monthly | $20/month annually
• 1,000 messages: $44 monthly | $36/month annually
• 2,000 messages: $74 monthly | $58/month annually
• 5,000 messages: $149 monthly | $119/month annually
• 10,000 messages: $274 monthly | $219/month annually
• 20,000 messages: $499 monthly | $389/month annually
• 50,000 messages: $1074 monthly | $874/month annually
• Enterprise: custom

Reviews

Caleb Johnstone, SEO Director at Paperstack:

Sanju Zachariah, Owner and President at Portiva:

"Mobile Text Alerts - Very simple and easy to use, this is highly tailored for mass text campaigns. Compliance tools can be simplified, but they provide for most small business needs. It would suit churches, events, or a community organization looking for fast communication."

From Capterra (4.6/5 stars, 84 reviews):

"Mobile Text Alerts is simple to use. We have been using it for many years now and we have never encountered a problem with their service. They are always quick to answer if you have any questions."

Why CRMs Choose Mobile Text Alerts: When businesses want SMS that integrates seamlessly without the complexity, Mobile Text Alerts removes all the technical barriers. The combination of personal support, transparent pricing, and proven reliability makes it the go-to choice for companies focused on growth rather than managing infrastructure.

2. Best for Coverage in Any Country: Plivo

Plivo has carved out a unique position in the communications market by offering enterprise-grade functionality at startup-friendly prices, making it particularly attractive to growing businesses and developer-centric organizations.

For development teams seeking powerful APIs with competitive pricing and global reach, Plivo offers enterprise-grade messaging capabilities with developer-friendly implementation.

Pros

• Excellent API documentation: Clear, comprehensive guides that make integration straightforward
• Competitive global pricing: Less expensive internationally than some leading brands
• PHLO visual workflow builder: Create complex messaging flows without extensive coding
• Strong fraud protection: Built-in AI-driven fraud shield protects against SMS pumping
• Multi-language SDKs: Support for Python, PHP, Ruby, Node.js, Java, C#, and Go
• Quick compliance approval: Faster short code approval process

Cons

• Customer support inconsistency: Mixed experiences with support response times
• Limited MMS support: Still expanding multimedia messaging capabilities
• Learning curve for beginners: API-focused approach requires technical knowledge

Features

• Programmable SMS and voice APIs
• Global reach across 220+ countries and 900 networks
• SIP trunking and phone number rental
• Two-factor authentication APIs
• Call recording and transcription
• WhatsApp Business API integration
• Number lookup and validation

Pricing

• Free trial: $20 in credits to test the platform
• Pay-as-you-go option available

Reviews

Dr. Chad Walding, Co-Founder at NativePath:

3. Best for Technically Complex Infrastructure: Bandwidth

Bandwidth stands apart in the communications landscape as one of the few providers that owns and operates its network infrastructure rather than reselling capacity from other carriers.

This fundamental difference in architecture provides several key advantages: solid message deliverability, fast routing, good call quality, and direct control over compliance and security measures.

For large organizations requiring carrier-grade infrastructure and dedicated support, Bandwidth provides the enterprise-level reliability that many companies depend on.

Pros

• Direct carrier ownership: Owns network infrastructure for superior deliverability
• Enterprise-grade security: SOC 2 Type II certified with robust compliance tools
• Excellent enterprise support: Dedicated account management for large deployments
• Comprehensive APIs: Voice, messaging, and emergency services unified
• Strong uptime record: Reliable service with minimal downtime
• Global scalability: Local numbers in 60+ countries

Cons

• Complex pricing structure: Multiple fees can make costs unpredictable
• Enterprise focus: Less suitable for small to medium businesses
• Technical setup complexity: Requires significant implementation resources

Features

• Messaging APIs with global coverage
• Voice APIs with advanced call control
• Emergency services integration (E911)
• Number lookup and validation
• SIP trunking services
• Comprehensive reporting and analytics
• Porting assistance

Pricing

Reviews

Allan Hou, Sales Director at TSL Australia:

Adil, Associate Product Owner at Securiti.ai:

"Smooth onboarding, especially praised for responsive customer support. Well-suited for enterprise needs, strong track record in regulated industries."

4. Best for Omnichannel Communication: Sinch

Sinch represents the evolution of business communications beyond simple SMS, offering a comprehensive omnichannel platform that unifies customer interactions across text, WhatsApp, voice, email, and emerging messaging channels. As one of the largest communications platform providers globally, Sinch processes billions of messages annually for major brands worldwide, providing the scale and infrastructure necessary for enterprise-level deployments.

When your CRM strategy extends beyond SMS to include WhatsApp, voice, email, and other channels, Sinch provides a unified platform for comprehensive customer communication.

Pros

• True omnichannel support: SMS, WhatsApp, voice, email, and chat unified
• Strong CRM integrations: Direct connectors for major CRM platforms
• WhatsApp Business API: Simplified setup for WhatsApp business messaging
• Global carrier network: 800+ carrier relationships worldwide
• Enterprise-grade features: Advanced routing, analytics, and automation
• International expansion support: Proven for global market entry

Cons

• Complex for simple use cases: May be an overkill for basic SMS needs
• Higher costs: Pricing can escalate with multiple channels
• Learning curve: More features mean increased setup complexity

Features

• Unified messaging across all channels
• WhatsApp Business API integration
• Voice calls with AI capabilities
• Email marketing integration
• Advanced conversation analytics
• Smart routing and failover
• Template management across channels
• Conversation memory and customer journey tracking

Pricing

Reviews

Khris Steven, Founder at KhrisDigital:

Mike Khorev, CEO at Nine Peaks Media:

"Sinch offers strong enterprise features and global reach, yet smaller teams may find the cost heavy."

5. Best for Cost-Effectiveness: Telnyx

Telnyx has disrupted the traditional communications market by building a modern, software-defined network from the ground up, prioritizing performance, transparency, and developer experience.

For businesses prioritizing competitive pricing without sacrificing reliability, Telnyx offers enterprise-grade services with transparent, startup-friendly pricing.

Pros

• Transparent pricing: No hidden fees or carrier surcharges
• Private global network: Own infrastructure for better performance
• Outstanding customer satisfaction: Higher ratings than major competitors
• 24/7 expert support: Free technical support included
• Fast message routing: Sub-second message delivery
• Comprehensive platform: Voice, messaging, networking, IoT services

Cons

• API-first approach: Requires technical knowledge for implementation
• Limited beginner resources: Less hand-holding for non-technical users
• Enterprise complexity: May be overkill for simple SMS needs

Features

• Programmable messaging APIs
• Voice APIs with call control
• Private network connectivity
• Number porting and management
• Real-time analytics and reporting
• Webhook integrations for CRM triggers
• Elastic scaling capabilities

Pricing

• SMS: Starting at $0.006 per message (US)
• Voice: Starting at $0.003 per minute
• No monthly fees: Pure pay-as-you-go pricing
• Free trial: $10 in credits to test the platform

Reviews

Dr. Chad Walding, Co-Founder at NativePath:

"Rather than a hindrance, speed is a competitive advantage as Telnyx messages are routed in 12 milliseconds. Their immediate delivery was able to create the sense of urgency of a flash sale, which resulted in $180K within 6 hours."

From Capterra (167 verified reviews (4.5/5):

"After six years of working with Telnyx, we can confidently say they're one of the most reliable service providers we've dealt with. Their telephony platform has scaled effortlessly alongside our growth." - Anon

6. Best for Multi-Channel Messaging: MessageBird

The platform's core strength lies in true omnichannel messaging that treats all communication channels as equals rather than SMS with add-on features.

For businesses seeking seamless integration across SMS, WhatsApp, email, and social channels with an European compliance focus, MessageBird offers comprehensive omnichannel communication.

Pros

• Omnichannel messaging: SMS, WhatsApp, Messenger, email in one platform
• GDPR compliance focus: Strong European market compliance
• User-friendly interface: Clean, intuitive dashboard design
• Quick implementation: Fast setup for smaller teams
• Flow automation: Visual workflow builder for complex messaging
• Strong EU presence: Local data centers and compliance

Cons

• Pricing complexity: Costs can add up across multiple channels
• WhatsApp costs: Higher pricing for WhatsApp Business API
• Limited enterprise features: Less suitable for large-scale deployments

Features

• Unified messaging platform
• WhatsApp Business integration
• Email marketing capabilities
• Voice messaging options
• Flow automation builder
• Conversation API
• Number lookup and validation
• Multi-channel analytics

Pricing

• SMS: Starting at $0.022 per message
• WhatsApp: Variable pricing per conversation
• Email: Integrated email marketing pricing
• Free trial: Available with platform credits

Reviews

Duman Zhumagulov, BoxStar Movers:

"MessageBird is the best provider for affordable wide carrier support, access to a simple API, and a clean setup interface, making it convenient for booking confirmations and real-time job updates."

Kira Byrd, Founder at Curl Centric:

"The MessageBird platform can be combined with other communication tools, including SMS, WhatsApp, and email. The user interface is simple to navigate, and a good API enables it to be easily configured."

7. Best for Existing AWS Users: Amazon SNS

Reviews

Cal Singh, Head of Marketing at Equipment Finance Canada:

"The Amazon SNS has been a good substitute, particularly for users of AWS... in case of a few messages, or even a million messages, SNS will not be an issue. Pricing is also dynamic, meaning that it can fit any business regardless of the size."

Dr. Chad Walding, Co-Founder at NativePath:

"Amazon SNS is auto-scaling, meaning that it can scale according to the fluctuations in revenues without exceeding your budget. In the course of COVID supplement demand, it managed a tenfold increase in volume whilst keeping up its 99.9 percent uptime."

Kira Byrd, Founder at Curl Centric:

"Amazon SNS is an inexpensive and scalable messaging tool that is ideal when high-throughput messages are to be sent... The users find the API documentation of the platform complete hence they can implement it effectively."

Platform Comparison Chart

Key Insights from the Comparison:

• Most Affordable: Telnyx and Amazon SNS offer the lowest per-message costs
• Easiest Integration: Mobile Text Alerts lead in simplicity and user-friendliness
• Best Support: Mobile Text Alerts, Bandwidth, and Telnyx excel in customer service
• Enterprise Features: Bandwidth and Sinch provide the most comprehensive enterprise capabilities

CRM SMS Integration Evaluation Checklist

Before selecting your SMS platform, use this comprehensive checklist to ensure the solution matches your specific CRM integration needs:

Technical Requirements

• ✅ API Quality: Well-documented APIs with SDKs in your preferred programming language? (For developers)
• ✅ CRM Compatibility: Native integrations or robust API connections with your existing CRM?
• ✅ Webhook Support: Can it trigger SMS campaigns based on CRM events and actions?
• ✅ Data Synchronization: Seamless customer data flow between CRM and SMS platform?
• ✅ Two-Way Messaging: Can customers reply within your CRM interface?

Compliance & Security

• ✅ A2P 10DLC Registration: Provider handles carrier registration requirements?
• ✅ TCPA Compliance: Automated opt-in/opt-out processes?
• ✅ Data Security: Appropriate certifications (SOC 2, HIPAA, etc.)?
• ✅ International Compliance: Handles local regulations for global operations?
• ✅ Audit Trails: Comprehensive message logging and reporting?

Pricing & Scalability

• ✅ Transparent Pricing: All costs clearly outlined without hidden carrier fees?
• ✅ Volume Discounts: Pricing improves with increased messaging volume?
• ✅ Usage Rollover: Can unused messages be carried forward?
• ✅ Contract Flexibility: Can it scale up or down without long-term commitments?
• ✅ International Rates: Competitive pricing for global messaging?

Support & Reliability

• ✅ Customer Support Quality: Available support channels and response times?
• ✅ Uptime Guarantees: Service level agreements provided?
• ✅ Implementation Support: Onboarding assistance for complex integrations?
• ✅Documentation Quality: Comprehensive setup guides and troubleshooting resources?
• ✅ Account Management: Dedicated support for larger deployments?

Advanced Features

• ✅ Automation Capabilities: Workflow automation and drip campaign options?
• ✅ Analytics & Reporting: Detailed delivery, engagement, and ROI tracking?
• ✅ Multi-channel Support: Additional channels like WhatsApp or email available?
• ✅ Template Management: Pre-built and custom message templates?
• ✅ AI Features: Chatbots, smart routing, or conversation analytics?

Making the Right Choice for Your CRM

Selecting the ideal SMS platform for your CRM doesn't need to be overwhelming. Here's a practical decision framework based on real user experiences and business needs:

Decision Framework by Company Size

Small Businesses (1-50 employees):

• Primary Need: Simplicity and support
• Best Choice: Mobile Text Alerts
• Why: No-code setup, personal onboarding, transparent pricing, excellent support
• Alternative: Amazon SNS (if already using AWS)

Medium Businesses (50-500 employees):

• Primary Need: Balance of features and ease of use
• Best Choice: Mobile Text Alerts, Telnyx or Plivo
• Why: Cost-effective, good APIs, reliable delivery, scalable pricing
• Alternative: MessageBird (if multi-channel communication needed)

Large Enterprises (500+ employees):

• Primary Need: Enterprise features and dedicated support
• Best Choice: Mobile Text Alerts, Bandwidth, or Sinch
• Why: Enterprise-grade infrastructure, dedicated account management, comprehensive compliance
• Alternative: Plivo (if global expansion and omnichannel required)

Decision Framework by Technical Resources

Non-Technical Teams:

• Recommended: Mobile Text Alerts, MessageBird, Amazon SNS (AWS users only)
• Key Factor: User-friendly interfaces and extensive support

Technical Teams:

• Recommended: Telnyx, Plivo, Bandwidth
• Key Factor: API flexibility and customization capabilities

Mixed Teams:

• Recommended: Mobile Text Alerts, MessageBird, and Telnyx
• Key Factor: Balance between ease of use and technical capabilities

Decision Framework by Specific CRM Needs

Basic SMS Campaigns:

• Best Choice: Mobile Text Alerts or MessageBird
• Features Needed: Simple campaign creation, basic automation, good support

Complex Workflow Automation:

• Best Choice: Mobile Text Alerts, Telnyx, or Plivo
• Features Needed: Advanced APIs, webhook support, custom integrations

Global Operations:

• Best Choice: Sinch or Bandwidth
• Features Needed: International compliance, local numbers, carrier relationships

High-Volume Messaging:

• Best Choice: Amazon SNS or Telnyx
• Features Needed: Scalable infrastructure, volume pricing, reliable delivery

Omnichannel Communication:

• Best Choice: Sinch or MessageBird
• Features Needed: Multiple channel support, unified inbox, conversation management

Budget Considerations

Cost-Optimized Solutions:

• Mobile Text Alerts
• Amazon SNS: Lowest cost for high volume
• Telnyx: Best value for features and support
• Plivo: Competitive pricing with good functionality

Value-Focused Solutions:

• Mobile Text Alerts: Best support and ease of use for the price
• MessageBird: Good balance of features and cost
• Bandwidth: Premium pricing justified by enterprise features

Implementation Timeline

• Same-Day Setup: Mobile Text Alerts, MessageBird
• 1-Week Setup: Telnyx, Amazon SNS
• 2-4 Week Setup: Plivo, Sinch, Bandwidth

Final Recommendation Summary

If you are enterprise focused and want the easiest path, Mobile Text Alerts provides white-glove service that gets you up and running without technical headaches. They also provide carrier-grade infrastructure with dedicated enterprise support.

If you need global omnichannel, Sinch unifies all communication channels with international carrier relationships.

If you're AWS-native, Amazon SNS integrates seamlessly with existing AWS infrastructure at scale.

Remember, the "best" platform is the one that fits your team's capabilities, business requirements, and growth plans. Most platforms offer free trials, so testing with your actual CRM workflow is always the smartest approach.

Mobile Text Alerts is for businesses that want SMS that simply works. No surprise fees that balloon your budget. No waiting days for support responses. Just reliable, compliant text messaging that integrates with your CRM and helps you connect with customers effectively.

Here's what you get when you choose the hassle-free approach:

✅ Personal setup assistance - A real person walks you through the entire integration process

✅ All fees included - No hidden carrier charges or surprise costs

✅ Powerful SMS API - Direct SMS API integration with HubSpot, Salesforce, and thousands of other platforms

✅ Compliance handled for you - TCPA, opt-outs, and regulations managed automatically

✅ Real human support - Actual, live SMS experts available

✅ 50 free messages - Full platform access to test with your real CRM data

The best part? You can have everything up and running today, not weeks from now.

Start Your Free 14-Day Trial - No credit card required, no setup fees, and no long-term commitments. Just straightforward SMS that works with your CRM exactly as it should.

See why thousands of businesses have made the switch to a more dependable SMS solution. Your future self (and your team) will thank you for choosing the path that actually gets results without the technical headaches.

Questions about integrating SMS with your specific CRM setup? Our team of experts provides personalized consultations to ensure you choose the right solution for your business needs. Get your free consultation today.