They needed a more efficient way to reach employees
“A very cumbersome process…”
That’s how one representative from a nationwide manufacturing company* explains trying to communicate time-sensitive information to employees.
When there was an urgent alert that needed to go out, the company had to call or email each employee individually.
This process was not only inefficient but not entirely reliable either: messages “did not always reach each employee.”
The team eventually realized that they needed a better solution…
“The hope was to find an efficient, standardized way to reach all employees in a timely manner.”
A time-saving solution
After comparing options, the team landed on Mobile Text Alerts.
The company rep says, “[Mobile Text Alerts’] price point was attractive and reasonable, [the] customer service team is amazing, and [the] product met our need.”
And they’ve seen the results they were hoping for: “The time savings is apparent to us by reducing the time that we would have spent reaching all groups and individual employees.”
In regard to their team communication, “Our overall organization can now communicate as a whole or in subgroups. It is extremely efficient and user friendly.”
“You type your message and go!”
One aspect in particular that this company rep appreciates about Mobile Text Alerts is the simplicity…
“You type your message and go! I love the simplicity of it because once you make a product complicated no one will want to use it.”
They’ve also appreciated the customer support: “I have always had a great experience with the customer service side of the partnership. The account manager (Jack Snyder) has always been helpful and willing to get on a call with me or my team whenever needed.”
“We get the yearly value back within the first couple months easily”
Their conclusion on ROI is this: “From my perspective this is a product that has a big return on investment. … With the time it saves the organization we get the yearly value back within the first couple months easily.”
The company first used Mobile Text Alerts at one facility for over a year. Then they expanded to a second location. Now, after more than two years, they say, “We are happy to expand it to the rest of our sites.”
“To summarize, the price point, ease of use, and customer service make it a no brainer for any business to use.”
*Per the customer’s request, the names of the company and representative remain anonymous.
Get rid of cumbersome processes within your own team communication… get a free Mobile Text Alerts trial today!