Text Message Replies

A good text service will allow two-way communication with your customers. After all, the easier your customers can get the answers and interaction they need, the more likely they will be to purchase.

Each Mobile Text Alerts account comes with a “Message Replies” inbox you can access to view replies to your campaigns and respond to your customers’ questions:

From this page you are able to see a report of the replies you have received to your messages, which can help you engage with your customers so you can ultimately make more sales.

Clicking on one of the replies in the report allows you to see the history of messages and replies to and from that particular customer, and you can also quickly type in another message in response to that customer:

If you want to be notified when a new reply comes in, you can select to be alerted of new replies via push notification and/or text.

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