Using Your Control Panel: Send a Survey

February 26, 2016 | Back to the Blog

Mobile surveys is a feature that can be added on to your Mobile Text Alerts services.  Once we enable mobile surveys for your account, a new link will appear when you log in to your Control Panel.  Clicking on the “Send a Survey” link will take you to a page that allows you to create your survey.

This tutorial will explain how to navigate the “Send a Survey” page.

mobile surveys navigation bar

 

Send Message to a Group

send a message- to a group

From the “Send Message to a Group” box you can designate whether or not you want your message to go out to all of your subscribers, or if you want your message to go out a specific group on your account.

If you would like your message to be sent to every single subscriber on your account, you can check the “Send Message to All Subscribers” box.

If you would like your message to go out to members of a specific group that you’ve set up on your account, you can type the group’s name in the text box and then select the group’s name from the drop-down menu that appears.

(You can click the “Manage Groups” link on the right side of the screen to add, edit, or remove groups from your account.)

If you want to specify which individual subscribers receive the message (rather than sending to an entire group or sending to all subscribers), you can skip this box and scroll down to the “Send Message to Individual Subscribers” box.

 

Send Message to Individual Subscribers

manage subscribers- viewing subscribers

The box that says “Send Message to Individual Subscribers” allows you to manually select specific subscribers to send your message to.  Click the “Send Message” checkbox of every subscriber that you want to receive their message.

You can sort the subscribers by clicking any of the column headers at the top of the table.  For example, if you want to sort the list alphabetically by first name, you can click the “First Name” column header and the list will sort automatically.

You can change how many entries from your subscriber list are shown by clicking the arrow (above the table) that says “Show 10 entries.”  Then from the drop-down menu that appears, you can select 25, 50, or 100 entries.

You can also search through your subscriber list by typing a search query in the text box above the table.

 

Survey Question

mobile surveys survey question

In the “Survey Question” text box you can type out the question that you want to ask your subscribers.

 

Survey Responses

mobile surveys survey responses

This is where you will generate the responses for your survey.  In the “Response Text” box you will enter the response option, and in the “Response Value” box you will enter the text that your subscribers need to respond with in order to select that option.  (See example screenshots below.)

Clicking the “Add a Response” button will generate additional response choices, and clicking on the trash icon will delete a response choice.mobile surveys survey responses2

Inputting the information in the examples above and clicking “Send Survey” will send the following message out to your recipients:

mobile surveys text

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