Mobile Text Alerts Blog

To Text Patients or Not to Text Patients?

To Text Patients or Not to Text Patients

To text patients or not to text patients?  That is the question.

When it comes to healthcare, communication can sometimes be tricky.  What are you allowed to do in terms of contacting patients?  Do you need written consent to fall in line with TCPA regulations?  What about HIPAA guidelines?

Is It Safe to Send Text Messages to Patients?

A recent Managed Healthcare Executive article attempts to dispel some of the myths surrounding texting patients.  Some myths the article debunks include:

  • Mobile messaging is prohibited by the TCPA
  • You must obtain prior written consent
  • Messages must be free to the end user
  • Mobile messaging isn’t HIPAA compliant
  • Mobile messaging is just too risky

The article offers a clear presentation of why these myths are not true and why healthcare providers should use text messaging as an important and effective means of communicating with patients.

What Kinds of Messages Should I Send Patients?

There are a lot of useful ways you can use texting in regards to helping your patients.  Here are a few ideas:

  • Remind patients to take their medications
  • Promote healthy eating
  • Encourage patients to exercise
  • Urge patients to take steps to quit smoking
  • Remind patients of health restrictions that may limit what they should do in their day-to-day routine
  • Send friendly messages to promote patients’ mental wellbeing
  • Remind patients of appointments
  • Guide patients on what kinds of activities they should be engaged in

The list could go on.  The positives involved in texting patients are so strong and the negatives are minimal.  Texting provides a convenient and easy way for healthcare providers to get connected with their patients.  It can help patients live better, healthier lifestyles.

Texting is affordable, widespread, and effective.  So what are you waiting for?  Get out there and start texting!


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