Setting Up Administrators to Send Messages on Your Account

December 15, 2015 | Back to the Blog

Setting up administrators allows several advantages.

  1. It allows multiple people access to send messages from your Control Panel.
  2. It allows group leaders to send messages by texting in with their own personal phones.
  3. It allows group leaders to send text messages from their own personal email addresses.

Table of contents:

I. Setting up Administrators

II. Explanation of Administrator Fields

III. How Administrators Can Send a Message by Texting In

IV. How Administrators Can Send a Message by Emailing

V. What is the Difference Between Setting an Administrator as “Super Administrator” or Not?

 

I. Setting up Administrators

Setting up administrators is quick and easy.  Here are a few simple steps.

  1. Go to your Manage Administrators page on your Control Panel.

manage administrators

  1. Click the green “Add an Administrator” button.

add an administrator

  1. Fill out the fields to add your administrator.

administrator fields

  1. Click “Save” and you’re done!

administrator save

 

II. Explanation of Administrator Fields

  1. Username and Password – This is the username and password that administrators can use if they want to log in to send messages from the Control Panel.
  2. Phone Number – Entering the administrator’s phone number will enable that number to send messages from your account by texting in to 229-299-8227.
  3. Email – Entering the administrator’s email address will enable that address to send messages from your account via email.
  4. Administered Groups – This field allows you to assign an administrator to a specific group or groups.
  5. Super Administrator – Setting this field to “on” will enable the administrator to have access to send messages to all groups. Setting this field to “off” will enable the administrator to send messages only to the group(s) assigned to them in the “Administered Groups” field.  (More on “Super Administrators” later.)

 

III. How Administrators Can Send a Message by Texting In

Once an administrator is set up on your Control Panel, it is easy for them to send a text message to your group by texting in to the system.

  1. Use the phone number that you set up from the Manage Administrators page.
  2. Set up a message in the following format: (GroupName) (Message)
    • For example, if your group’s name is “Staff” and you want to send the message “This is a test,” you will set up your message like this: Staff This is a test
    • Note: Your group’s name must be only one word in order for this feature to work properly.
    • Note: You are only able to send a message to one group at a time.
  3. If you are a “Super Administrator,” then you can send a message to everyone on your account by using “All” instead of a group name
    • For example: “All This is a test” (no quotes) will send the message “This is a test” to all the numbers on your account.
  4. Send your message to 229-299-8227, and everyone in your group will receive the message!

 

IV. How Administrators Can Send a Message by Emailing

Not only can administrators send a message by texting in, they can also send a message by emailing.  Administrators are able to email individual numbers or any group assigned to them, as long as that group has a “Group Keyword” (group keywords cost $3/month each; you can edit group keywords from the “Manage Groups” page).

  1. Use the email address you set up from the Manage Administrators page.
  2. Send an email to an individual number on your account by sending to PhoneNumber@gateway.mobile-text-alerts.com.
    • For example, sending an email to 4027188843@gateway.mobile-text-alerts.com will send the message to the phone number 402-718-8843.
    • If you are a “Super Administrator,” you can send a message to any individual phone number on your account.
    • If you are not a “Super Administrator,” then the phone number must be a part of the group you are assigned to.
  3. Send an email to an entire group on your account by sending to GroupKeyword@gateway.mobile-text-alerts.com.
    • For example, if your group keyword is “Office,” then you can send an email to office@gateway.mobile-text-alerts.com to send your message to everyone in that group.
    • If you are a “Super Administrator,” you can send to any group on your account.
    • If you are not a “Super Administrator,” then the group must be one that is assigned to you.

 

V. What is the Difference Between Setting an Administrator as “Super Administrator” or Not?

  1. Setting administrators as “Super Administrator” enables them to have full access to everything on your Control Panel. It also gives them unbarred access to send messages by texting in or by emailing (as described above).
  2. Administrators who are not set as “Super Administrator” are only able to send messages to the numbers and groups assigned to them. Although they can access the Control Panel, they will only be able to view and send messages to the numbers in their assigned group(s).  They will not be able to add, edit, or remove any numbers on the account.
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