Your life’s hard.
I get it. You are a part of an organization. You play a role in keeping it up and running.
No matter which way you look at it, there is is always a way to improve your business, a way to be better organized in whatever role you play.
There are dozens upon dozens of different products, websites, and apps designed to help you get better. Choices are good! But when there’s so many, how can you choose?
Here are some of the different products we have used. This is not necessarily an endorsement of any of these products, but it hopefully might give you a more specific idea of what’s out there so that you can improve your business or organization.
We have used Zendesk to keep track of support tickets and to submit requests among our own employees. In all honesty I personally feel that things can get a little cluttered and hard to organize with Zendesk, but it works for our purposes.
I appreciate having different tickets among all of our employees all in one place to look through. I also like the ability to prioritize tickets and then sort them according to priority.
Affiliated with Zendesk, Zendesk Chat (formerly Zopim) works great for support chat. The function is simple—nothing too fancy. It allows us to chat with customers without a lot of complicated bells and whistles.
Stripe allows us to accept online credit/debit card payments. Our developers have successfully integrated it into our website so that customers can automatically make payments. In addition, it is simple to run charges manually.
When it comes to email, it can be incredibly difficult to keep things organized, especially among co-workers. With Streak you can organize your emails into boxes that can be shared with other people on your team.
You can set follow-up days so that you remember to follow-up with your clients or remember to do a specific task on a certain day. You can also assign boxes to anyone on your team so that everyone knows who is responsible for which emails.
The main downside I have found with Streak is that it sometimes mixes up threads together and puts them in the wrong box, causing some confusion.
I haven’t explored many of the features of HelloBar, but it seems to work for what we use it for! It allows us to collect email addresses for our mailing list so that we can follow up with potential leads.
This is just a sampling of some of the services that we use to help run our business. What have you found that works to improve your business or organization?